Orders & Payment

Q: How do I place an order? Simply browse the Site, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order. You’ll receive an order confirmation email right away.

Q: Which payment methods do you accept? We accept Visa, Mastercard, and American Express through Stripe, as well as PayPal. All payments are processed through secure, encrypted channels.

Q: When will I be charged? Your payment is authorized when you place your order and charged once your order is confirmed. If an item is unavailable, we’ll notify you and refund any amount charged.

Q: Can I change or cancel my order? Orders are processed quickly, so please contact us as soon as possible at support@chiccarts.shop or +1 323 659 5658. If your order has not yet been shipped, we’ll do our best to modify or cancel it for you. Once an order has shipped, it can no longer be canceled — please see our Return & Refund Policy.

Shipping & Delivery

Q: How long does it take to process my order? Orders are typically processed within 3–7 business days (Monday – Friday, Eastern Time) before shipping. You’ll receive a shipping confirmation email with tracking once your order is on its way.

Q: How long will delivery take? Delivery within the United States typically takes 7–21 business days after processing, depending on your location and the carrier.

Q: Do you ship internationally? We currently ship within the United States only. Orders are shipped to the delivery address you provide at checkout.

Q: How much is shipping? We offer free shipping on all orders. Shipping costs are fully covered by us — no surprise fees at checkout.

Q: How can I track my order? Once your order ships, you’ll receive a tracking number by email. You can track your package directly on the carrier’s website.

Q: What if my package arrives damaged or is lost? If your order arrives damaged or doesn’t arrive within the expected timeframe, please contact us within 14 days of delivery or the estimated delivery date. We’ll investigate with the carrier and provide a replacement or refund.

Returns & Refunds

Q: What is your return policy? We offer a 30-day return window from the date of delivery. To be eligible, items must be unused, unworn, and in their original condition with all tags and packaging attached.

Q: Which items are not returnable? Final-sale items, gift cards, and intimate or hygiene-sensitive items (such as undergarments and earrings) are not eligible for return or exchange.

Q: How do I start a return? Email us at support@chiccarts.shop with your order number and the reason for your return. We’ll provide return instructions and the return address. Please don’t send anything back before receiving instructions from us.

Q: Who pays for return shipping? The customer is responsible for return shipping costs, except where the item is defective or incorrect — in those cases, we cover the return shipping.

Q: When will I get my refund? Once we receive and inspect your return, we’ll process your refund within 10–14 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or card issuer to post the refund.

Q: Can I exchange an item instead? Yes. Contact us within the 30-day window and we’ll help you arrange an exchange. Stock availability may affect exchange options.

Products & Quality

Q: Are the products authentic and good quality? We work with reliable suppliers and check every item before it ships. We stand behind the quality of our products — if something isn’t right, contact us and we’ll make it right.

Q: How do I choose the right size? Each product page includes sizing information. If you’re unsure between sizes, check the measurements provided or contact us and we’ll be happy to help.

Q: Will the color look exactly like the photos? We make every effort to display colors accurately, but colors may vary slightly due to your screen settings and lighting.

Contact & Support

Q: How can I contact you? Email: support@chiccarts.shop (we respond within 24–48 hours, Monday – Friday) Phone: +1 323 659 5658 Mail: NEWBE 666 INC, 124-16 26th Ave, Queens, NY 11354, United States

Q: My question isn’t listed here — what now? No problem — just email us at support@chiccarts.shop with your order number (if applicable) and we’ll get back to you within 24–48 hours.