We want you to love what you ordered from chiccarts. If something isn’t right, we’re here to make it right. Please read this policy carefully before starting a return.

1. Return Window

You have 30 days from the date of delivery to request a return. Requests received after 30 days may not be accepted.

2. Eligibility

To be eligible for a return, items must be:

  • Unused and unworn, with no signs of use, damage, or alteration;
  • In their original condition with all tags attached and original packaging included;
  • Returned with your order number and return instructions from our team.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final-sale items (clearly marked as Final Sale on the product page);
  • Gift cards;
  • Intimate or hygiene-sensitive items, such as undergarments and earrings, for health and hygiene reasons.

4. How to Start a Return

  1. Contact us at support@chiccarts.shop within 30 days of delivery, with your order number and the reason for your return.
  2. Our team will review your request and provide return instructions and the return address.
  3. Pack the item securely in its original packaging, include all tags and accessories, and ship it to the address provided.

Please do not send any item back before receiving return instructions from us. We cannot guarantee a refund for items returned without prior authorization.

5. Return Shipping Costs

  • Customer responsibility: Unless stated otherwise, the customer is responsible for return shipping costs.
  • Defective or incorrect items: If the item you received is defective, damaged, or not what you ordered, we will cover the return shipping cost. Please contact us first — we may ask for photos of the item and packaging as proof.

We recommend using a trackable shipping method for your return. We are not responsible for items lost or damaged in transit on their way back to us.

6. Refund Processing

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 10–14 business days to your original payment method. Please allow additional time for your bank or card issuer to post the refund to your account.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period, please first check your bank account and credit card statement. If it still hasn’t appeared, contact us at support@chiccarts.shop, and we’ll look into it promptly.

8. Exchanges

We’re happy to help you exchange an item for a different size, color, or product. Contact us within the 30-day window, and we’ll arrange the exchange based on current stock availability.For exchanges, the customer is responsible for return shipping costs.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@chiccarts.shop within 14 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund — including any original shipping charges — and cover the return shipping cost.

10. Questions

If you have any questions about this policy, please contact us:

NEWBE 666 INC 124-16 26th Ave, Queens, NY 11354, United States Phone: +1 323 659 5658 Email: support@chiccarts.shop