Thank you for shopping at chiccarts! This policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed within 3–7 business days (Monday – Friday, Eastern Time) after the order is placed and payment is confirmed. Business days exclude weekends and US federal holidays.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.

2. Shipping Destinations

Where do we ship from? Orders are shipped from our facility in Queens, New York. Orders are processed within 3–7 business days and delivered within 7–21 business days depending on your location. We currently ship within the United States only, Orders are delivered to the shipping address provided at checkout.

3. Delivery Time

Estimated delivery time within the United States is 7–21 business days after your order has been processed, depending on your location and the carrier. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, and other factors outside our control.

4. Shipping Costs

We offer free shipping on all orders — no minimum purchase required. There are no hidden shipping fees; the full cost of shipping is covered by us.

5. Order Tracking

A tracking number will be emailed to you once your order ships. You can follow your package’s journey on the carrier’s website. Please allow up to 48 hours after receiving the confirmation email for tracking information to update.

6. Shipping Address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us at support@chiccarts.shop as soon as possible — we will do our best to update it before the order ships.

7. Order Delays

While we work hard to deliver on time, we cannot guarantee delivery dates. Delays can occur due to carrier volume, weather conditions, customs, or other circumstances beyond our control. We appreciate your patience during busy seasons (such as Black Friday and the December holidays).

8. Lost or Damaged Packages

If your package is damaged upon arrival or lost in transit, please contact us at support@chiccarts.shop within 14 days of delivery or the estimated delivery date, including your order number and photos of the damaged package and items (if applicable). We will investigate with the carrier and arrange a replacement or refund.

9. Undeliverable Packages

If a package is returned to us as undeliverable (due to an incorrect address, refusal, or failed delivery attempts), we will contact you to arrange reshipment. Reshipment fees may apply for packages returned due to incorrect address or failed delivery attempts.

10. Questions

If you have any questions about this policy, please contact us:

NEWBE 666 INC 124-16 26th Ave, Queens, NY 11354, United States Phone: +1 323 659 5658 Email: support@chiccarts.shop